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Your Managed Services Agreement

The Managed Services revolution is sweeping through the IT industry and creating a profound sea change in the way that IT companies do business. If you talk to most IT companies, they'll say that they do managed services, but they often mean different things. So what do we mean when we say Computer Care Australia does managed services the right way?

We charge a fixed price per device per month for support with no hidden fees or extra charges.

You buy a guaranteed level of service from us, where we respond and fix issues within an agreed time frame, not a number of hours or visits per month.

We have a nation wide presence, in locations both small and large across Australia and New Zealand.

We are dedicated to supporting small and medium businesses like yourself, and no larger.

We use the best technology for the job, and don't cut corners in our quality of service.

Learn more about the advantages of managed services over break-fix. >>>

Our comprehensive range of services are designed to keep your systems and staff productive. Each program provides varying levels of coverage based on user, desired results and budget without compromising quality.

Essential Care

Essential Care Service Program

Provides the basic services to keep workstations, Servers secure and notify us of any imminent problems.

  • 24hr System Monitoring
  • Security Patch Management
  • System Log Monitoring
  • Virus Protection Management/Monitoring
  • System Audits
  • Monthly Management Report
  • Hard disk drive hardware monitoring
  • Special pricing on consumables
  • Remote Support
  • Reduced Hourly rate for repairs
  • Access to Critical After Hours Support

Contact us for more details about this offering. >>>

Proactive Care

Proactive Care Service Program


Provides more advanced security measures for dealing with malicious threats, establishes baseline policies, asset tracking and changes, software rollout and upgrades and overall health of the workstation.

Includes all the benefits of Essential Care plus:

  • Application Deployment
  • Application Addition and Change Notification
  • Hardware Change Notification
  • Security Log Monitoring
  • Application Log Monitoring
  • Spy ware Management
  • System Performance monitoring
  • Dedicated Support Line
  • Security Patch Management

Contact us for more details about this offering. >>>

Complete Care

Complete Care Service Program

The ultimate protection to keep critical workstations and users operational.

  • Security Patch Management
  • System Log Monitoring
  • Virus Protection Management
  • Daily System Audits
  • End User Support Portal
  • Management Reports
  • Application Deployment
  • Application Addition and Change Notification
  • Hardware Change Notification
  • Security Log Monitoring
  • Application Log Monitoring
  • Spy ware Removal and Management
  • Bandwidth Usage Tracking
  • Asset Management
  • Report Generation
  • Remote Management
  • Remote support
  • Desktop Policy Enforcement
  • Backup and Disaster Recovery Planning
  • Unlimited Phone/remote Support
  • Dedicated Support Line
  • IT Project Management
  • Comprehensive Documentation
  • Purchasing Advice
  • Free onsite visits for Critical issues
  • Priority response

Contact us for more details about this offering. >>>